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Welcome to Dozen Shopping!

Join us for a journey through the online shopping universe.
From online stores to comparisons, coupons to consumer blogs, we pick 12 websites for each
category, helping you make the right decision for the right reasons.
Shopping Stores-TOP
Ikea US
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7.3
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IKEA have carved out a great international name for their products and services.  Their US online store attempts to build on that reputation. Dozenshopping.com ventured on a virtual tour of their site to see if it was up to the job.
Navigation : 8/10
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How easy is it to navigate around the site? We tried and tested it out and graded. .
Ikea Ideas
The site uses room and department categories which take you through to the individual products listings. Products are presented catalog-style, complete with a range of high quality photos.  IKEA’s site is easy to use and includes drop down menus to cope with size, color and material differentials.
Innovation : 6/10
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Why is it different to other stores online? We graded on originality, design, backgrounds, colors, style and innovation..
The IKEA site does well to cater for those surfing prior to visiting a store as well as those shopping online; you can ‘add to list’ or ‘add to cart’ throughout the site.
Showing their ability to keep up with the trends, IKEA boasts a mobile site for those who like to shop on the move. A great facet of the IKEA site is Anna, the online
assistant, who provides site support via live chat.IKEA’s site is simple to use, pleasant to look at and always has help at hand when you want it. It may not be the flashiest of sites, incorporating all the latest technology but it anticipates and meets its customers needs with a typical, Swedish, ‘no nonsense’ approach.
Shopping Cart : 9/10
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How easy is it to locate and use the online shopping cart? We check out the check out..
The shopping cart can be clicked on through an icon at the top of every page.  Items can be deleted, updated or increased/decreased in quantity with ease. There is also a shipping calculator.
Value For Money : 6/10
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What do you get for your money? How competitive are the prices, what can you get for your money and are there special deals for online customers?.
IKEA are famed for their competitive prices and provide cheap, fashionable products that are affordable in today’s tough economic climate.
I love Ikea
Social Options : 7/10
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How interactive is this site? Is there a Facebook Group? Twitter? RSS feeds? Linked In? Forum? We found out..
IKEA do not advertize any kind of social web presence.
Store Finder : 7/10
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Does this site offer information on stores? How easy is it to find the different branches of the stores?.

There is a  store locator which can be probed by zip code and which displays not only the distance each listed store is from the postcode but also directions. Not bad but lagging behind competitors such as Target.
Payment Options : 9/10
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Can you trust the secure payment? How easy is it to pay your bills online? Which cards or methods are accepted? Let us tell you the pros and cons of each system..
IKEA accepts: VISA, MasterCard, American Express, Discover, IKEA Credit Card & IKEA Gift Card. All personal details are encrypted for security purposes.
Support : 6/10
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Can you contact the site with queries? This grades the email support, live chat and telephone contacts available to users..
Anna the online assistant is readily available from any page for live support. The site also has an email contact form plus a comprehensive FAQ page.

 
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Total Ranking:
7.00/10
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Find out which of these major brand stores offer the best online service, deals, shipping and more, as we separate the Top Shops from the Flop Shops. Here is our selection for Stores..
Total Rank
Email Support
Community Action
Telephone Support
Shipping Costs
Navigation
Innovation
Shopping Cart
Value For Money
Social Options
Store Finder
Payment Options
Support
Email Support
Line & Area chart
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3 months
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6 months
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1 year
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2 years
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All (5 years)
 

Web Address: www.ikea.com/ms/en_US

Country: Sweden

Parent Company: IKEA

Launched: 1943

Category: Stores

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Web Address: www.ikea.com/ms/en_US

Country: Sweden

Parent Company: IKEA

Launched: 1943

Category: Stores

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