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Welcome to Dozen Shopping!

Join us for a journey through the online shopping universe.
From online stores to comparisons, coupons to consumer blogs, we pick 12 websites for each
category, helping you make the right decision for the right reasons.
Shopping Online Shops-TOP
Best Buy
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7.3
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Best Buy sell consumer electronics so are hot when it comes to technology. But did they pull out all the stops when developing their online presence? Dozenshopping decided to find out.
Product Range : 6/10
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What types of products can I buy on this site? Or what can't I buy on this site? Is this an online megastore with everything a shopper could dream of or is it lacking in choice? We know the deal..
Best Buy far

Basically, if you are shopping for an electrical gadget then Best Buy’s online shop is a fair bet.  They sell everything from TVs, iPods, laptops and refrigerators.  They have even ventured into movies, musical instruments and books.

Within this range of electrical goods you can find a broad selection, all helpfully filtered by price range, brand, storage capacity etc.
Brand Range : 10/10
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How large is the brand range on this site? Are we limited to a narrow selection of big name brands or does this site offer real consumer choice?.
All the big names appear on this webshop.  You can pick up the latest gear from the biggest and best.
Content: 6/10
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Quality of the information. Here we look at the quality of the product descriptions, design and images on the website. Does the content give you a good idea of how the product looks and feels? Also, are there customer testimonials?.

This site is similar to Amazon in that it has a comprehensive range of information from technical data to thorough dimensions and descriptions.

It also contains customer ratings and reviews. There is also a choice of photos that you can view from different angles.  The site enables you to make an informed choice on purchases.
Special Deals : 8/10
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What deals does this site offer to online consumers? Are there offers for returning customers? Is this generally an expensive or a bargain e-shop?.

Inside each category there is a special offers filter to find out the latest discounts on the products you are looking for. However, many of the discounts we found in this way were only minor.

Not to worry, Best Buy are on the case, scooping together all their offers from across the site on their ‘This Week’s Deals’ feature on the home page.  Here you can search by the percentage discount to find the best deals on the site.
Shipping Policy : 6/10
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What is the shipping policy here? Does the site offer express, next day delivery, guaranteed or international shipping? We read the small print and count the costs. .
Shipping is offered in three levels with varying price ranges and speeds. The different options are visible on the checkout for
Simply the best
customers to select from. International shipping is not available.
Payment Options : 7/10
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Can you trust the secure payment? How easy is it to pay your bills online? Which cards or methods are accepted? Let us tell you the pros and cons of each system..

Payment options are quite broad, customers can use Best Buy credit or gift cards, Pitch In card, Amex, Discover, MasterCard, Visa, Paypal or BestBuy store credit.
Social Options : 6/10
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How interactive is this site? Is there a Facebook Group? Twitter? RSS feeds? Linked In? Forum? We found out..
Best Buy have started an online community which includes forums for customers to post up questions, e-shopping, exchange ideas and get the most from their products.  There is also IdeaX for the sharing of ideas.  Finally there is Best Buy Connect which is ‘the voice of the Best Buy employee’, gathering Tweets, feeds and blogs.
Best Buy provide a range of imaginative routes for customers and Best Buy staff to interact.  Top marks for a job well done.
Support : 10/10
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Can you contact the site with queries? This grades the email support, live chat and telephone contacts available to users. Are there FAQs? Is there a help center? We find out..

BestBuy offer paid services such as the wonderfully named ‘Geek Squad’ who can help you set up MP3s, rip CDs and solve a variety of problems on a range of products.

For more general support there is a wide range of help topics plus a forum for discussion of specific problems, issues or points of interest.

Alongside this there is the standard email support and telephone contact.  The phone line can either be accessed immediately or you can request a call back at a specific time.

Best Buy give customers an excellent range of customer support.

 
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Total Ranking:
7.00/10
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Online shopping is a quick and easy way to buy all kinds of products. But before you fill up your online shopping cart, check out these e-shopping superstores before going to the check-out. Here is our selection for Online Shops..
Total Rank
Email Support
Telephone Support
Number of Pages
Product Range
Brand Range
Content
Special Deals
Shipping Policy
Payment Options
Social Options
Support
Email Support
Line & Area chart
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3 months
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1 year
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All (5 years)
 

Web Address: www.bestbuy.com

Country: US

Parent Company: Best Buy

Launched: 1966

Category: Online Shops

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Web Address: www.bestbuy.com

Country: US

Parent Company: Best Buy

Launched: 1966

Category: Online Shops

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